Terms & Conditions
We have relaxed our regular terms and conditions due to the Covid-19 outbreak that are outlined below
Please read all of our terms and conditions carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways. You’ll see we have clearly set out the booking conditions with a list of responsibilities and commitments we and you have towards each other. We always recommend you take out travel insurance when you book a holiday with us
Concerned about Covid-19? Click below to find out how we’ll keep you safe when we re-open
Book with Confidence Guarantee – last updated 26th March 2021
Applicable for bookings made after 26th March 2021
* BOOK WITH CONFIDENCE
We are offering a ‘Book with Confidence’ promise on all new bookings taken from March 26th 2021 until further notice. If you booked prior to March 26th 2021, you are covered by our previous terms and conditions as outlined below in section 2.
If the Government has set out Covid-19 restrictions as follows:
– The resort is closed due to Government restrictions
– The Government have put restrictions on travel
– You are unable to travel due to sickness or isolation
You can enjoy complete peace of mind that should your holiday be affected by any of the above, you can choose between the following three options:
– Transfer your holiday to a new date in 2021 free of charge; or
– Transfer your holiday to the exact same dates in 2022 and we will match the price you have already paid and transfer your holiday for of charge; or
– Cancel your booking and get a full no quibble refund
Book your 2021 holiday today and take advantage of our brand new ‘Book with Confidence’ guarantee
* Applies to new bookings only. Please also refer to our terms and conditions below for more information.
TERMS & CONDITIONS
The ‘Book with Confidence’ guarantee is only applicable on new bookings made on or after 26/03/21, and for bookings made directly through Gwel an Mor
The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 4 days prior to arrival
Should the UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the guarantee for you
All other booking terms and conditions remain unchanged
If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking
If you choose to amend your holiday to different dates, should your new holiday be cheaper you will receive credit towards another holiday. If the difference is £100 or lower, you will receive this in vouchers to spend on-site during your stay
If you choose to cancel your holiday, you can only do this by emailing us and refunds will take up to 28 days to process: firstname.lastname@example.org
The Covid-19 ‘Book with Confidence’ is available until further notice.
Applicable for bookings made up to 25th March 2021
SECTION 2: RELAXED TERMS & CONDITIONS DUE TO COVID-19
Following recent developments we understand peace of mind is important when considering a holiday. We are a family-run business and we want our guests to feel confident when booking with us during these uncertain terms. We’ve relaxed our usual booking terms to give you peace of mind. Please read through them carefully below and call our reservations team for clarification on anything you are unsure about: 01209 842354
What happens if new Government restrictions emerge?
If you book a break in 2020 or 2021 now but either the resort, the area we are based in or the area you are based in is placed in a new Government lockdown with travel restrictions due to Covid-19 for the dates you selected, we will move your holiday to another time in the next 12 months and we will waive our usual admin fee to ensure you DO NOT LOSE YOUR MONEY
– Should the cost of your holiday increase due to a date change the full balance would be required. However, should the cost of your holiday decrease we will not refund the difference but we will allow the difference to be used towards a further holiday cost within the next 12 months
– Should the resort be closed, should you be unable to travel, should the area we are based in or the area you are based in be placed in a new Government lockdown due to Covid-19, we will not provide you with a money refund
– Balances are due in full 7 weeks prior to your arrival
What happens if you show symptoms of Covid-19?
– If you develop symptoms of Covid-19 before you travel, please do NOT come to the resort. Contact our reservations team to move your break to another time (see above for full terms and conditions). You will not be entitled to a refund.
– If you show symptoms of Covid-19 during your stay with us, stay in your lodge and self isolate with all other people who are staying in your lodge. Immediately call our Reservations team for advice about what to do next. We will provide you with information about how to apply for a test and talk you through what happens next. Do not leave your lodge for any reason other than to go for your test. If it is confirmed that you have Covid-19, you will need to return home as soon as you reasonably are able to. You should use private transport only and drive yourself if you are well enough to do so safely. If you cannot reasonably return home (for example, if you are too unwell to travel or do not have a means of private transport available), you will need to discuss what to do with next with a healthcare professional and/or Cornwall Council. Our Reservations team can support you through this process and provide you with all the information you need over the phone. You will not be entitled to a refund for the portion of the break that you were unable to take
– If you are contacted by ‘Track & Trace’ during your stay with us and have been informed that you have been in contact with someone who has tested positive but you are not displaying symptoms, you will need to leave the resort immediately and travel home. You will not be entitled to a refund for the portion of the break that you were unable to take
Guests should follow Government guidelines on dealing with possible or confirmed cases of Covid-19 during a stay with us
Follow this link for more information: www.gov.uk/coronavirus
We always recommend you take out travel insurance when you book with us, which also acts as a safety net should you wish to cancel your holiday
STANDARD TERMS AND CONDITIONS:
All terms are per week or designated period of time the booking is made for, for the Holiday-Home as equipped and described. The usual time of take-over is 4pm (subject to unavoidable delays). You must leave your Holiday-Home by the time stated on your hire invoice (usually 9:30am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay. Deposit for holidays of 7 days or more starting Sunday, Monday or Tuesday, the previous Saturday charges apply, for Wednesday, Thursday or Friday starts the following Saturday charges apply. For 3 or 4 night breaks that cover two price periods, the week in which the greater number of nights are taken applies. Where an equal number of nights are taken in two different price periods, the average of the two weekly prices apply.
2. BOOKING CONFIRMATION
The submission of the completed booking form (or telephone agreement) shall constitute an offer by the client and a contract shall come into existence if and when Gwel an Mor accept the booking in writing, or by electronic mail and it is then not normally transferable. Once a booking has been confirmed by us to you, should you require us to amend your booking or to reinvoice you for any reason (including for example accidental loss of the original invoice) then a fee of £25.00 will be charged for any re-invoicing. The contract shall be deemed to have been made at Gwel an Mor offices at Portreath. Changes by You: Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original invoice) then a fee of £25.00 will be charged. Up to 7 weeks before the holiday start date you may change your Holiday-Home to another one within the same park as your original booking, subject to availability, and payment of the above fee and charges. You may transfer your booking to someone else/another party (introduced by you) at any time providing, you pay the administration fee of £25-00.
3. NUMBER IN YOUR PARTY
It is a condition of your booking that the total number in your party shall not exceed the capacity of the Holiday-Home as advertised.
4. BOOKING MONIES
When you book you must pay the applicable initial payment of 25% of the cost of your break as a deposit to secure your booking. For bookings made within 7 weeks of your holiday start date you pay the full monies when you make the booking. For bookings from overseas we require 50% of the cost of the break as an initial payment. Your balance of hire money is due and payable by the date printed on your Hire Invoice. We do not send another reminder after the invoice has been sent, we reserve the right to cancel your holiday and retain the deposit paid, if full settlement of the invoice has not been made within this time. We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency, by Eurocheque exceeding £700 or by any other method not normally accepted by us or if we have to represent a cheque or process late payments.
5. CANCELLATION BY YOU
Email us immediately if you have to cancel your holiday. Your cancellation is effective from the date we receive your written notification and your cancellation will be acknowledged by email.
We will then endeavour to re-let for you. If we are successful in re-letting all of your holiday you will only forfeit your booking deposit. If we are only successful in re-letting part of your holiday or only manage to re-let the whole of your holiday at a lower price than that originally paid by you and the value of the re-let is less than your outstanding balance of hire you will also be held responsible for the difference. If we cannot re-let, then you will be held responsible for the prompt payment of the full cost of the holiday. Please note that the definition of accommodation being re-let is when all other accommodation is full and there is no actual loss to the business.
Please note there is no cooling off period of 14 days when booking accommodation either online or over the phone and deposits will not be refunded under any circumstances, therefore we strongly advise you to take out cancellation insurance.
We cannot accept bookings from anyone under 18-years of age.
Linen, Towels, Bed linen are provided (this will be duvets or quilts). You may be asked for a key and damage deposit, or to provide a credit card for any charges or damage or loss to our property during your stay.
Your booking is accepted on the understanding that your confirmed Holiday-Home will be available for your use on the agreed date. Very occasionally, force majeure does not make this possible. Where force majeure (as defined in clause 9) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative date if available. If we cannot do so or if you do not wish to accept the alternative we offer, you will not be entitled to a refund. Where any cancellation or change results from force majeure as defined in clause 9, our liabilities are limited to offering you an alternative holiday (where available). We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. The owners reserve the right to alter or withdraw amenities or facilities or the whole or any part of any programme of activities which have either been advertised or previously available without prior notice. The owners have the right to refuse to hand over accommodation to any person(s) who, in the opinion of the owner is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full and the Contract shall be discharged. If, in the opinion of owner, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or annoyance to other holiday makers the Contract may be discharged. In this event the hirer shall remain liable to pay the hire price and no refund shall be due. The hirer shall also be liable for any damage caused in the holiday home. The owner has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise. Group/Party Bookings, The organiser or leader of a group or party booking is responsible for completing the party details on the booking form. Should you arrive at your holiday park with such a group without notifying us of the required details, the owner(s) have the right to refuse to hand over the accommodation to you. You may be asked to pay a Security Deposit at time of takeover. All-Male or All-Female party bookings. The Holiday Park caters primarily for family holidays. All-male or all-female parties are at our discretion. You will be asked to pay a Security Deposit at time of takeover). Wheelchair/Disabled Persons. If you have a person in your party with any special requirements, please tell us at the time of booking, and state it on you booking form, as only certain Holiday Homes are suitable. Due to the nature of our business, we are unable to guarantee specific lodge numbers for any bookings. However, we will always do our best to accommodate your needs. All offers only apply to new bookings and cannot be applied to old bookings.
9. FORCE MAJEURE
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your Holiday-Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Other circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
Pets are by arrangement only, we have specific lodges that accept pets and we reserve the right to ask any guests to leave if they bring a pet with them if they are in a Lodge that does not accept pets, we also reserve the right to charge our standard fees if a pet is found to be staying when not previously booked or paid for, and we reserve the right to charge for any damage to our property by any pet to the lead name of the lodge booking.
11. YOUR VEHICLES
Your vehicles and their accessories and contents are left entirely at your risk. The owner(s) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of the owner(s), the negligence of him/herself or his/her employees or agents or, in our case negligence of ourselves or our employees or agents. Parking is restricted to one vehicle per lodge, overflow car parks are to be used by any additional vehicles thereafter.
12. ANY SHORTCOMINGS
You must notify any shortcomings with your Holiday-Home to the Park representative or owner(s)immediately so that remedial action, if appropriate, can be taken. The owners(s) cannot accept any liability in relation to any shortcomings or claim of Whatever nature if you fail to notify the owner(s) of any complaint during holiday and write to us within 28 days of the end of your holiday.
A deposit of £250 per lodge can be charged at our discretion on arrival. Or agreement on registering on arrival to charge a credit or debit card for any damages that occur or losses to the property and Gwel an Mor caused by you or your party during your stay, an authorisation of any card offered will be taken on arrival.
We have the right to charge any agreed credit or debit card charged to the lodge account by the lead booking named person and any of their party staying in the lodge. If a deposit is held against any damages of our property this will be returned 7 days after your departure. Any deposit if taken must be paid by credit or cheque supported with a valid cheque guarantee card.
13. SERIOUS ACCIDENTS
Neither we nor our employees or agents accept liability for any personal injury loss or damage which may be sustained by your party or their guest or their property during the period they or any of them are staying or visiting at Gwel an Mor and Feadon Farm except where it arises from the negligence or wilful default of us, our employees or agents.
While every care is taken to ensure that the details shown in the brochure are correct. Gwel an Mor cannot accept responsibility for errors contained therein or the results thereof.
15. ENTERTAINMENT & ACTIVITIES
Landal Gwel an Mor has the right to adjust entertainment and activities dates within 24 hours without prior notice.
Photographs on the website, social media and promotional materials are for guidance only.
17. 7 NIGHT BREAKS
Seven-night breaks generally start Saturday to Saturday, but there are some lodges that start from Sunday to Sunday, Wednesday to Wednesday or Friday to Friday (subject to availability).
Especially for you we offer accommodations with discounts regularly. Offer prices are for new bookings only and are for a limited time. Prices include all basic standard discounts and special offers processed. This makes the prices are transparent and the lowest price shows immediately. In some periods the advertised discount applies to a certain number (types) of chalets only and are subject to availability. It is also possible that weekend or midweek stays are no longer available, only whole weeks. So, don’t wait too long before making your reservation! All offers only apply to new bookings and cannot be applied to pre-existing bookings. All Gwel Vouchers/Gwel Money is given in denominations of £10 and no change will be given. Gwel Vouchers/Gwel Money cannot be exchanged for cash.
Please be aware that not all of our lodges have clear sea views and we can’t guarantee every lodge has a view of the sea. Also note, we are an on-going developing site and as such guests can expect some building work to be carried out at any time of the year during their stay.
20. NOISE RESTRICTIONS
We ask guests to be respectful of guests staying in other lodges by adhering to our no noise policy. We do not permit disruptive noise after 10pm, including but not limited to playing loud music. Whilst we appreciate everyone is on holiday and we would like you to have the best time, we ask that guests abide by the no noise policy to ensure the peaceful enjoyment of the Resort by all guests. Therefore, please note we have a zero-tolerance policy after 10pm which includes the use of hottubs. Security staff patrol the site after 10pm to ensure the no noise policy is followed. If you are affected by noise during your stay, please call security on 07535873584 or inform Reception between 8am-8pm.
21. RESORT BEHAVIOUR
We would like all our guests to enjoy their holiday with us. We therefore reserve the right to refuse some bookings, if we think a person will compromise the enjoyment of other guests or the wellbeing of staff. If you are unruly or antisocial whilst staying on the Resort, you will be required to leave immediately without a refund. This type of behaviour includes, but is not limited to, any discrimination against, or harassment of anyone in relation to their sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, relationship status, disability, sexual orientation, or gender re-assignment.
The company reserves the right to terminate any booking at any time, without compensation or refund.
22. HEALTH & SAFETY GUIDELINES
Click here to view our ‘Stay Safe, Stay Happy’ health and safety guidelines for the resort.
23. TEMPORARY ADDITIONAL TERMS RELATING TO COVID-19 OUTBREAK
Following recent developments we understand peace of mind is important when considering a holiday.
Therefore bookings that are taken from 13th March for breaks starting from the 14th March until 3rd July will be able to change the dates without our usual administration fee, subject to the below:
- Unable to travel following government guidelines
- A member of your party has documentary evidence of a Coronavirus diagnosis
- Resort closure
Please be advised that should the cost of your holiday increase due to a date change the full balance would be required.
The above terms are subject to availability.
As always, the safety of our guests, visitors & team is of the upmost importance. Please read full details of measures taken. These include mandatory temperature checks of visitors to our Base Camp, with checks available upon request at other locations. We have also worked with our linen provider to increase the temperature of our laundry cycle & have hand sanitiser dispensers located across the resort.
24. CHECK-IN AND CHECK-OUT TIMES
We endeavour to have lodges ready for check-in at 4pm. However, we cannot guarantee this time due to new stringent sanitisation procedures that may mean your check-in time is delayed.
Check-out time is 9:30am.