Temporary Closure Until May 1st
TEMPORARY CLOSURE TO HELP PREVENT THE SPREAD OF CORONAVIRUS
It is with great regret and a heavy heart we will be temporarily closing the Resort to holidaymakers following instruction from the Prime Minister today that advice must be followed in regard to essential travel.
Our trade association the British Holiday & Home Parks Association have written to us today advising all parks and resorts in the UK to close to follow this Government instruction. Our agents at Landal and Hoseasons have also been instructed by Government to no longer take bookings for the immediate future pending further clarity.
A holiday is not regarded as “essential” and as such while we fought not to take this measure, we now believe that for the health and wellbeing of everyone we are left with no choice.
If your holiday is after May 1st please await further communication and updates. However, we are allowing all our guests to move they’re dates with us, as per our relaxed booking terms here
All bookings that fall from March 23rd to May 1st, holidaymakers can change their dates according to our relaxed booking conditions.
If you cannot get through to us, but you wish to change your booking then please email firstname.lastname@example.org confirming you wish to make a date change. This will secure the option of a date change for 28 days to give you time to consider what dates you would prefer and we will get back to you within 48 hours.
If you do wish to cancel, our normal T&Cs apply which you can view here, your cost may be refunded by your travel insurance.
All bookings outside the closure dates should be honoured but we will offer the same relaxed booking terms if the closure has to be extended.
We have worked hard to continue to operate and our staff have done an amazing job, as have you – our loyal guests – with your messages of support.
Thank you again for your understanding and be assured we are doing everything we can in supporting our 150 staff and the local community during this difficult time.
We hope to see you in sunny Cornwall after the UK comes through this unprecedented situation.
If you need additional assistance, then please email our team at email@example.com or call us between 9am-6pm 01209 842354
Please appreciate we have are dealing with an incredibly high volume of calls and queries at present and we will be in contact as soon as we can.