Book with Confidence: Refund Guarantee

Book with Confidence: Refund Guarantee

We are offering a *Book with Confidence promise on ALL new bookings

Applicable for bookings made after 26th March 2021


We are offering a ‘Book with Confidence’ promise on all new bookings taken from March 26th 2021 until further notice. If you booked prior to March 26th  2021, you are covered by our previous terms and conditions as outlined here in section 2.

If the Government has set out Covid-19 restrictions as follows:

– The resort is closed due to Government restrictions
– The Government has put restrictions on travel
– You are unable to travel due to sickness or isolation

You can enjoy complete peace of mind that should your holiday be affected by any of the above, you can choose between the following three options:

– Transfer your holiday to a new date in 2021 free of charge; or
– Transfer your holiday to the exact same dates in 2022 and we will match the price you have already paid and transfer your holiday for of charge; or
– Cancel your booking and get a full no quibble refund

* Applies to new bookings only. Please also refer to our terms and conditions below for more information.


Terms and conditions

The ‘Book with Confidence’ guarantee is only applicable on new bookings made on or after 26/03/21, and for bookings made directly through Gwel an Mor
The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 4 days prior to arrival
Should the UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the guarantee for you
All other booking terms and conditions remain unchanged
If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking
If you choose to amend your holiday to different dates, should your new holiday be cheaper you will receive credit towards another holiday. If the difference is £100 or lower, you will receive this in vouchers to spend on-site during your stay

If you choose to cancel your holiday, you can only do this by emailing us and refunds will take up to 28 days to process: 

The Covid-19 ‘Book with Confidence’ is available until further notice.

* Applies to new bookings only