How We’ll Keep You Safe

How Does it Work?

This process atomises a super strength disinfectant solution called Seligiene Ultrainto which turns into a fine mist and creates a complete cloud of disinfecting microscopic droplets. The droplets enter the atmosphere of the whole room being cleansed and help sanitise every aspect of the area, walls, ceilings, floors and surfaces. The disinfecting mist gets into every area, and parts that normal cleaning could never reach

• Sanitisation to this standard will be completed between every guest departing and prior to all new arrivals
• All pillows, quilts, mattresses and cushions are also sanitised using the same technique

All linen, towels and bedding are washed to Government advised standards at a 70°C+ temperature this kills all known bacteria and viruses

New Swab Tests

As an additional procedure we will be swab testing each lodge once it has been sanitised and cleaned and prior to guest’s arrival. This will check that the appropriate level of cleanliness has been reached

• Upon arrival to your lodge, we always provide a welcome card from the housekeeping team who have cleaned your lodge. On the rear of this card we will provide the swab test results of your lodge and will leave the sealed swab for you to keep or dispose of as you wish

Results from the swab tester are as follows:

• 0-25: hospital-standard clean
• 25-200: clean
• 200 and above: requires further treatment

Lodges will only be available for check-in when they pass the swab test

New Online Check-in Process

Prior to arrival, we will ask all our guests to complete a simple health check update online, and confirm they are not exhibiting any symptoms of Covid-19.  Kindly note, anyone exhibiting symptoms will be asked not to travel and to stay at home

Our brand new check-in procedure no longer requires you to come to reception in person and here’s how it works:

To reduce contact, pre check-in online 7 DAYS BEFORE ARRIVAL

1. Open the guest portal 7 days before you arrive
2. Log-in and check your details are correct
3. There’s nothing more to do until you arrive in Cornwall
4. On the day of check-in, you will be sent a text message with your lodge number, keysafe and barrier code so you can access your lodge
5. We aim to have lodges ready by 4pm. However due to the enhanced cleaning measures please be patient and we will alert you as soon as your lodge is ready

You will then have a follow up call from our guest services team to check you have everything you need and assist you with organising your stay

Cashless Payment Procedures

Our site predominantly operates cash-less to reduce person-to-person contact

The majority of our activities, services, facilities and amenities can be paid for online in advance or by card when you arrive

Cashless payments will be required for all of the following:

• Terrace Restaurant (including takeaway and delivery)
• Feadon Wildlife Centre
• Base Camp
• The Wellbeing Spa
• Shop items in Reception
• Golf and fishing

We politely ask you to ensure you bring bank/credit cards with you to use during your stay

* The above facilities are subject to re-opening guidelines

On-Site Facilities

After the latest set of Covid-19 guidelines, our facilities will operate following the below regulations:

• Swimming Pool: this is a Covid secure area and will operate with a maximum number of people per session

The Pool & Gym will be open 8am – 1pm, and 2pm – 7pm. No pre-booking is required.

The Pool is also open to non-residents during off-peak only (from 1st November). Please see pricing below:

• Adults (16 yrs +) £15.00
• Child (age 4 yrs – 15 yrs) £10.00
• Seniors (age 60 +) £10.00
• Carers (must be accompanying) £9.00

Should you have any further questions or concerns please speak to our Reservations team 01209 842354