Onsite Information

We want to reassure our guests, staff and community that everyone’s safety is paramount

We’re constantly working hard behind the scenes to review our operations and have adapted our processes to ensure you will enjoy a memorable holiday without compromising your safety

We have always employed five-star cleaning protocols throughout our resort and recent events have meant we have elevated these standards to even higher levels and we’ve invested in specialist equipment to sanitise and kill bacteria and viruses

We want to share important information about the process below, as we understand that peace of mind is important for everyone’s safety

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Use your mobile, tablet, iPad or laptop to check-in

How to Check-in

Our check-in procedure no longer requires you to come to reception in person and here’s how it works:

To reduce contact, pre check-in online 7 DAYS BEFORE ARRIVAL

1. Open the guest portal 7 days before you arrive
2. Log-in and check your details are correct
3. There’s nothing more to do until you arrive in Cornwall
4. On the day of check-in, you will be sent a text message with your lodge number, keysafe and barrier code so you can access your lodge
5. We aim to have lodges ready by 4pm. However due to the enhanced cleaning measures please be patient and we will alert you as soon as your lodge is ready

You will then have a follow up call from our guest services team to check you have everything you need and assist you with organising your stay

The site will operate as cash-less to reduce contact

Cashless Payment Procedures

Our site predominantly operates cash-less to reduce person-to-person contact

The majority of our activities, services, facilities and amenities can be paid for online in advance or by card when you arrive

Cashless payments will be required for all of the following:

  • Terrace Restaurant (including takeaway and delivery)
  • Feadon Wildlife Centre
  • Base Camp
  • The Wellbeing Spa
  • Shop items in Reception
  • Golf and fishing

We politely ask you to ensure you bring bank/credit cards with you to use during your stay

* The above facilities are subject to re-opening guidelines

Hand sanitiser with 70% alcohol will be available across the site

On-Site Safety Procedures

We have hand sanitiser with alcohol dispensers which we encourage everyone to use as they enter and leave a building

  • Use dressing gowns and towels from your lodge
  • All public areas will be sanitised regularly – occasionally we will close to re-sanitise

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