Q: I have a booking but I can’t travel due to Government restrictions – what do I do?
A: If you booked via our booking partner Hoseasons, please contact the Hoseasons team for information about how to change your booking, you will find the information you need at www.hoseasons.co.uk/covid-19
If you booked directly through Gwel an Mor, we will move your holiday to new dates without charging our normal admin fee
We will get in touch with you should your current holiday fall within the dates that we have been closed by the government. If you would like to speak to us about your holiday, please contact us 9am-5am daily 01209 842354 or via email to discuss email@example.com
Q: When will you be open again?
A: We’re currently closed and we are planning to re-open on July 4th 2020 in-line with currently Government guidelines. The re-opening date could be postponed to comply with any new Government guidelines.
Q: Will all your facilities be open?
A: When we re-open, we will follow government guidelines which may mean some facilities will remain closed or operate on limited capacity. Should any facilities be closed or limited then our T&Cs cover this under points 8 & 9 and therefore no reduction of your holiday cost or compensation would be due
Golf: The Famous Nine Golf Course is open daily from 9am-7pm with social distancing rules in place that can be read here
Fishing: Clover Fishing Lake is open daily from 9am-7pm with social distancing rules in place that can be read here
Tennis: The tennis court is open daily from 9am-9pm and can be booked online with social distancing rules in place
Feadon Wildlife Centre: the centre will be open and operating with restricted smaller groups with social distancing in place
Grass Sports: Boules and croquet are available with social distancing rules in place
The Terrace Bar & Restaurant: the restaurant will be open for dine-in and takeaways that can be delivered to your lodge or picked up if preferred, this will include bottled wine and beer and soft drinks
– There will also be outdoor picnic tables adjacent to the Terrace restaurant available to enjoy on the greens outside the restaurant, in this outdoor area we will additionally offer takeaway drinks, wine by the glass and draft beer, along with soft drinks
– One group from the same lodge per table to ensure social distancing measures are complied with
Swimming Pool & Clubhouse: We are awaiting Government advice on whether and how we can safely operate the swimming pool and clubhouse area and if its possible to operate this area safely within guidelines once issued be assured we will
The Wellbeing Spa: We are awaiting Government advice on whether and how we can safely operate the swimming pool and clubhouse area and if its possible to operate this area safely within guidelines once issued be assured we will
Base Camp and Go-Active: We are awaiting Government advice on whether and how we can safely operate Base Camp and activities such as archery and if its possible to operate this area safely within guidelines once issued be assured we will
Q: Will places be open in Cornwall?
A: Yes. When we re-open on July 4th, the majority of other local businesses will also be re-opening. You can get takeaways from local pubs, enjoy fish and chips on the beach, book surfing lessons, buy ice creams and Cornish pasties, do some shopping, visit attractions including the Eden Project, National Trust locations and English Heritage sites, plus of course the beaches are all waiting to be enjoyed
Q: Can I book a holiday now?
A: Yes. Currently we are taking bookings for July 4th onwards. New bookings are regulated by our relaxed terms and conditions that can be found at the bottom of this page
Q: Can I book a holiday in 2021?
A: Yes. Currently we are taking bookings for 2021 and we believe next year will be a bumper year for the great British staycation. New bookings are regulated by our relaxed terms and conditions that can be found at the bottom of this page
Q: Why book direct with Landal Gwel an Mor?
A: We are a privately owned family business and as such we do not have some of the risks that larger operators have, we can deal with any concerns via our Guest relations team and management team, so you have the peace of mind we are always on hand to look after you and that, for us you are all our individual guests with your own needs and requirements. We also have many projects supporting the local community so be assured the money you spend with us directly supports locals in Cornwall from jobs to environmental projects
Q: What happens if I book now and the Government employ new travel restrictions?
A: You will not lose your money. We will simply move your holiday to new dates without charging our normal admin fee. New bookings are regulated by our relaxed terms and conditions that you can view at the bottom of this page
Q: Will I be able to buy food when you first re-open?
A: Yes. When you arrive you can organise a delivery from a local supermarket or you can shop in person in our local shop in Portreath or in a nearby supermarket. Our on-site restaurant will be open for dining inside and outside, as well as takeaways which can either be delivered to your lodge or enjoyed in our outdoor garden dining area
Q: Are your lodges safe to stay in?
A: We employ five star cleaning techniques and our housekeeping teams spend a minimum of four hours cleaning each lodge wearing face masks and gloves. We use a sanitising product which will kill 99.9% of bacteria and all linen is laundered at 70c as recommended by the government. Our hot tubs have new water and are cleaned between guests and are checked twice a day for maximum protection during your stay
Q: What can I expect when I visit?
A: When we re-open, the site will be predominantly cash-less to reduce person-to-person contact. The majority of our activities, facilities and amenities can be paid for online in advance or by card when you arrive. We politely ask you to please ensure you bring bank cards with you to use during your stay. The maximum number of people attending activities will be reduced. Check-in and check-out procedures will be done online to reduce person-to-person contact. You can expect some facilities to operate at reduced hours and with reduced numbers, while the Wellbeing Spa and Swimming Pool & Club House facilities may remain closed in the short term
Q: I’m staying with you and I’ve started to show symptoms of Covid-19 – what do I do?
A: First of all, stay in your lodge and self isolate with all other people who are staying in your lodge. Immediately call our Reservations team for advice about what to do next. We will provide you with information about how to apply for a test and talk you through what happens next.
Do not leave your lodge for any reason other than to go for your test. If it is confirmed that you have Covid-19, you will need to return home as soon as you reasonably are able to. You should use private transport only and drive yourself if you are well enough to do so safely.
If you are contacted by ‘Track & Trace’ and have been informed that you have been in contact with someone who has tested positive but you are not displaying symptoms, you will need to leave the resort immediately and travel home.
Q: What happens if I’m too poorly to travel?
A: If you cannot reasonably return home (for example, if you are too unwell to travel or do not have a means of private transport available), you will need to discuss what to do with next with a healthcare professional and/or Cornwall Council. Our Reservations team can support you through this process and provide you with all the information you need over the phone.
Guests will need to follow Government guidelines on dealing with possible or confirmed cases of Covid-19 during a stay with us.
Follow this link for more information: www.gov.uk/coronavirus
We’ve relaxed some of our booking terms for new bookings, to give you peace of mind you will not lose your money due to Covid-19
Polite Notice: We reserve the right to close, alter or restrict, the usage of any of the resorts facilities or activities without prior notice to ensure we comply with Government guidelines and health and safety measures. Our Guests and Staff members health and safety will always be our priority and we thank you in advance for your patience and understanding should facilities be restricted during your stay.
Kindly Note: We do not know which facilities will be open as it will be dependent on the Government advice and the financial viability of operating. We will update guests in our pre-arrival email with regards as to what facilities will be available during their stay. Please note that closure of facilities is covered in our T&Cs under FORCE MAJEURE