Book with Confidence Guarantee


We will continue to follow all Government COVID guidelines each and every step of the way to ensure all our guests and our team are kept safe. All bookings are covered by the “Book with Confidence Guarantee”.

If the Government has set out Covid-19 restrictions as follows:

– The resort is closed due to Government restrictions
– The Government has put restrictions on travel
– You are displaying any symptoms of Coronavirus or indeed have Coronavirus please do not travel. Proof of Coronavirus will be required in the form of a Lateral Flow Test or PCR test. This is either via the email received from the NHS website when your test is logged or a screen shot of the email.

Then you can:

– Transfer your holiday to a new date in 2022 or 2023 free of charge; or
– Cancel your booking and get a full no-quibble refund

Please also refer to our terms and conditions below for more information.


The ‘Book with Confidence’ guarantee is only applicable on bookings made direct with Gwel an Mor.  If you have booked via a third party, you will need to contact them directly.

The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 4 days prior to arrival

Should the UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the guarantee for you

All other booking terms and conditions remain unchanged

If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking

If you choose to cancel your holiday, you can only do this by emailing us and refunds will take up to 28 days to process: 

The Covid-19 ‘Book with Confidence Guarantee’ is available until further notice.

view full terms & conditions

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