Over the years we have really focused on perfecting what we do. We aim to focus on you and making sure that your holiday exceeds your expectations. We have just won the 'Customer Focus' award at the 2015 Cornwall Business Awards, real testament to our ethos and approach to delivering outstanding service to you
Once again, Gwel an Mor has been awarded a Certificate of Excellence from TripAdvisor, but for the first time our Terrace Restaurant has been awarded one too!
The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews.
We were delighted to win a Silver Award in the Holiday Village of the Year category at the prestigious VisitEngland Awards for Excellence 2014.
The Silver Award is one of the highest accolades for Excellence in Tourism in England which VisitEngland can bestow. We were presented with our Silver Award at a glittering Awards Ceremony held on 12 May 2014 at The Jockey Club, Cheltenham Racecourse, Cheltenham.
The prestigious South West Tourism awards ceremony was held at the Holiday Inn Hotel on Plymouth Hoe on 30th January 2014. We joined tourism businesses from all over the region to find out the results of this year's awards, and won the Bronze award for Holiday Park of the Year.
Thanks again to all of you for your support and congratulations to all the other winners!
The 2013 Hoseasons awards took place in Southport in November, recognising achievements among the 560 parks Hoseasons represents. Not only did we win the Best Lodge Escape in Cornwall, we were also named the Best Park in Britain out of all 560, and the first one ever to win this prestigious award twice!
We won this award first time around in 2010, which means so much because it's voted for by Hoseasons customers. Thank you to everyone who supported us.
The 2013 Cornwall Tourism awards were held at the Headland Hotel in Newquay in November. We were delighted to win the Gold award for Holiday Village & Resort of the Year and Silver in the Wildlife Friendly Business award. Now in their 12th year, the prestigious Awards hosted by Visit Cornwall, the Cornwall Development Company tourism service, and sponsored by St Austell Brewery, cover over 19 categories and shine the spotlight on leading tourism businesses who represent the very best the county has to offer visitors.
Gold award - Holiday Village & Resort of the Year
Judges' comments: 'Gwel an Mor's website, marketing and customer service cannot be faulted. They have delivered many great holidays to oodles of satisfied customers who will not have experienced a holiday park of the standards provided by Gwel an Mor.'
Silver award - Wildlife Friendly Business
Judges' comments: 'Gary Zammit was as enthusiastic as ever and runs ever more wildlife sessions for guests and public alike.'
We've been awarded Gold in the prestigious David Bellamy Conservation Awards for the sixth year running.
Gwel an Mor has achieved this accolade for their conservation work every year since 2009, described by Professor Bellamy as the 'Green Olympics' for holiday parks.
Parks wishing to enter for a Bellamy award must first complete a detailed questionnaire covering different aspects of their environmental policies, and describing what positive conservation steps they have taken. Next, the park must receive an independent endorsement from a local wildlife or conservation body which is familiar with the area.
The conservation audit of parks covers many environmental issues, ranging from aspects such as the care of hedgerows and wild flowers, to the siting of bird-boxes and the development and protection of reed beds and wildlife ponds. Professor Bellamy has also looked at aspects of park management which do not directly affect the immediate environment, but which are important in overall conservation terms, such as the use of unbleached paper for holiday brochures, installing long-life light bulbs and re-cycling waste.
This accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor.
61 awards were announced at the South West Tourism Excellence Awards 2013, following a rigorous judging process in which over 300 entries were considered. Gwel an Mor walked away with GOLD in the Outstanding Customer Service Award and Bronze in the Holiday Park and Village of the year. Winning Gold means Gwel an Mor will yet again go on to represent our region at the Enjoy England Awards in May this year.
These prestigious awards, currently in their 23rd year, promote excellence on England's tourism industry and celebrate the very best the country has to offer. The 34 Gold and Silver winners were selected from a shortlist of 69 finalists, judges by a panel of tourism industry experts including Visit England Board Member David Orr and travel broadcaster Alison Rice. Gwel an Mor is now recognised as the Best Holiday Village in England.
After winning at the Cornwall Tourism Awards in 2011 we were entered into the South West Tourism Awards in 2012 which celebrate the most outstanding tourism businesses in the South West, recognising those businesses which excel in the regions top industry.
2012- We won two gold awards; one for 'Outstanding Customer Service' and one for the brand new 'Wildlife Friendly Business' award, we also received a Silver award for 'Holiday Park of the year' award.
2011- At the 10th annual Cornwall Tourism Awards, organised by Visit Cornwall, we won the prestigious Gold title in the 'Holiday Village of the Year' award. The judges also felt the unfailing commitment of the team at Gwel an Mor to exceptional customer care deserved special acknowledgment, which led to our second honour of the evening; a special award for 'Outstanding Customer Service'.
2010- In 2010 the self catering establishment awards were split into both large and small, after a visit from Cornwall Tourisms secret shopper to judge every aspect of our business we proudly picked up a silver award for this category. A comment from the assessment ...
Quality of the experience- "Superb throughout- all lodges equipped and furnished to a very high standard and staff at Gwel an Mor first rate"
2009- We won this coveted award, judged by our peers in the tourism industry, Cornwall Tourism send out secret shoppers to judge every aspect of our business, and their comments at the awards ceremony were as follows...
"The star of the night for the area was Portreath's Gwel an Mor which offers luxurious lodge accommodation overlooking the north coast. Its impeccable standards and attention to detail make them worthy winners of the Gold award for Self-Catering Establishment of the Year".
Read the article here.
The Real Awards were created with the aim of finding the height of luxury amongst accommodation and restaurants worldwide. Those presented with the award can boast this high achievement as a mark of their exceptional services to the hospitality industry.
This exceptional accolade is not open to public voting and instead the nominees are vigorously put through their paces by our team of senior critics.
Another brilliant achievement, judges by Hoseasons for Outstanding Customer Service.
A great achievement , judged by Hoseasons guests this award depicts Gwel an Mor as the best holiday park in Britain.
"Gwel an Mor is part of our 'Ultimate Collection', offering the very highest level of self-catering accommodation the UK has on offer, but this award isn't simply about luxury, it also recognises the quality of service and customer experience. The fact that they won this award, against some very stiff competition, demonstrates that consumers are searching for, and finding, top quality accommodation in the UK and being delighted with their experiences" (Geoff Cowley, managing director of Hoseasons group).
Many previous guests have rated our resort 5 out of 5 on the online review website Trip Advisor, resulting in us being awarded with a Certificate of Excellence.